FAQ's
At Capitan Denim, we try to make your visit and your shopping experience simple and easy to use, to solve any doubt that may arise, here we raise some frequently asked questions and their answers. However, if you have any questions or comments that you want to move, contact us at info@capitandenim.com
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Payments
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What forms of payment do you accept?We accept payments by card, PayPal, bank transfer or cash on delivery, in this case there will be an additional cost for the service.
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How can I be sure that the payment on your website is reliable?Our card payment platform is 100% secure, we use the Secure Connection protocol with the Spanish Confederation of Savings Banks (CECA).
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Orders
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How can I be sure of the size?
Our method to find out the size is based on using pants that feel good, making it more difficult to ask for the wrong size. However, in case of doubts, we recommend that you choose a smaller size if the pants that you want to buy are very elastic (you can check what elasticity you have in the product file).
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What happens if there is something wrong with receiving the order?
You have the option to return it, or change it, either for another size or another model. In both cases, the procedure is free during the launch promotion of our new website. Go to the "Purchase Conditions" section to learn the details of how to make a change or a return.
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Can you fix the bottom of the pants?
Yes, you just have to follow the instructions in the section "my size / my model" and tell us the length you want the bass. You must bear in mind that, once the garment has been fixed, it can not be changed or returned.
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What can I do if my size does not appear on the pants I want to buy?
If your size does not appear, it is likely to be exhausted, however you can send us an email (info@capitandenim.com) telling us what size you want and we will check if in our physical stores we have a unit.
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How can I use a promotional code?
When you are going to place an order, there will be a step where you are asked to enter the code, then you can check how the discount is applied to the final price.
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What is your return policy?
We accept returns of any order as long as it has not been customized, or that has suffered damage or damage. To make a return follow the instructions indicated in the section "changes / returns", within your account.
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Do you accept returns on discounted items?
Yes, our discounted products have the same conditions and advantages as the rest of the articles.
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About us
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Where do you make your pants?
We manufacture in Spain, specifically in the town of Madrigueras, located in the province of Albacete.
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Do you build entirely in Spain?
Yes, we manufacture entirely in Spain, and we take great care that all materials, fabrics, etc., that we use to manufacture our pants are manufactured in Spain. We are also aware of sustainable manufacturing, so we use renewable energy sources and try to minimize the impact of our industrial activity on the environment.
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How can I contact the customer service department?
You can call 628745236 or write an email to info@capitandenim.com
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What care should I have with my pants?
So that your pants have a long life follow these simple steps and you will enjoy them to the maximum:
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Wash your jeans always inside out.
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It uses a washing program with a temperature not higher than 30ºC.
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At the time of ironing, put your jeans inside out, just like in the wash.
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Try not to mix colors in the washing of your clothes.
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Shipments
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When will I recive my order?
Our standard delivery time is 48 hours, excluding holidays or weekends.
However, it is possible that in certain circumstances it may be delayed or advanced a bit.
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Do you ship abroad?
Yes, but in that case, the shipping cost is different. If you are interested in placing an order and sending it abroad, write us an email to info@capitandenim.com and tell us where you should send it. We will quote you a shipping price and we will send you a proposal.
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Registry
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How can I register on the web?
To register on our website, you only have to click on the "Log-in" icon and follow the steps that appear. Once discharged you can manage your orders and be informed of our news and promotions.
How can I change my password?Enter your registration information and you will find an option to change your password and other information about your account.
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PROFESSIONALS AND WHOLESALERS
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Are there minimum orders or sales per size packs?
No, you can order the quantity and sizes you want, whenever you want, with a 24-hour service.
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How can I check the quality of the garments before placing the order?
You can place an order for samples to ensure the quality of the products, once you receive it, you can keep it or return it, in which case we will refund the amount. You can also visit our factory by making an appointment in advance.
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The price that appears on the web is the price to wholesalers?
No, the price that appears on the web is the PVP of our online store. Register as a professional and access information regarding the sale to wholesalers.
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Can I equip my employees with Capitan Denim clothes?
Yes, several companies order us pants to equip their templates. Depending on the volume, it is possible to customize the garments.
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Can all the garments on the web be distributed to professionals?
Practically yes, there may be some limitation in terms of stock, but there are no exclusive items for the general public.
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Do you have a catalog?
Normally, our catalog is our website, occasionally we send seasonal catalogs in pdf or print.
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